Capabilities in digital audience engagement.

CX strategy and planning

Strategy
& Planning

Marketing Automation and CRM

Marketing Automation & CRM

Digital Experience Design (DCX)

Digital Experience 
Design

SEO and SEM

Search Optimisation & Advertising

Content Marketing and Creative Campaign Development

Content
& Creative

Strategy & Planning

We use the P2i Framework to assess performance of the business across four strategic imperatives. This is an exclusive methodology that unlocks opportunities in crucial aspects of the sales and customer engagement process.

The framework reveals ways to intelligently influence how people find, connect with and do business with your brand. If you are keen to fast track your growth and you are looking for insights in how to capitalise on the opportunities you know are there, do get in touch.

Read more about the P2i Framework here.
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Strategy and Planning at Twenty CX is founded on the P2i Framework - a planning tool for sustainable growth.

Marketing Automation & CRM

Marketing Automation & CRM Experts
Marketing Automation and CRM technology extends the lead funnel, improves conversion rates, connects sales and marketing and enables personalised marketing at scale.

We work with several platforms. We are a Platinum Partner for Sharpspring, which is highly specified and well priced for NZ organisations. We also work with Salesforce Marketing Cloud, Pardot and Hubspot, and have worked with others historically.

There are cost differences (quite substantial ones), but success is often more about how you employ a platform, rather than which one you choose. We will help you get it right on all fronts.

Whether you have an existing MA platform in place that you are struggling to optimise, or you are interesting in implementing from scratch, talk to us first.
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Digital Experience Design

We design impactful digital experiences to help you turn more anonymous web visitors into friends, leads and customers.

You can see examples of our digital design in our Showcase work, as well as visit live sites for Howick Ltd, Smart Energy Solutions, Mammoth, Westgate Shopping Centre and NZRPG
  • User Experience Design
  • Web Design
  • Conversion Rate Optimisation (CRO)
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Digital Design is a core capability for success

Search Engine Optimisation & Advertising

SEO and search marketing expertise
There's an art to being present when it counts. Through expertise in SEM (search marketing) and SEO (search engine optimisation), we help clients be found online when people are looking for them or the products they sell.
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We are responsible for hundreds of thousands of dollars spend each year on Google Adwords, social media and remarketing campaigns. Our aim is maximum exposure at lowest cost per response for our client partners.

We also provide technical and on-page SEO services to help client websites rank well on Google to optimise the web traffic they receive. In one example, our SEO work for Signature Homes has seen them move to #1 versus competitors for key search terms, driving considerable traffic for the brand and contributing to big increases in lead generation over the last year.
  • SEO
  • Google Partners
  • Social Media Marketing
  • Remarketing
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Content Marketing & Creative Campaigns

In a sea of low-value branded blogs and social posts, it pays to invest in quality content. We identify what makes your audience tick, what they engage with, where and why. Then we create or curate quality content that adds value to educate, entertain or inspire.

Our creative and content marketing work for Smart Energy Solutions, Mariner Insurance and Howick Ltd has contributed to significant business growth for these brands.
  • Content Marketing strategy
  • Content writing and design
  • Creative strategy
  • Campaign creation and execution
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Content and creative marketing at Twenty CX. Image sourced with thanks - Jakob Owens, Unsplash

Our process

Whether you need a new website, content marketing or a fully integrated CRM and marketing automation platform, our process is designed to remove some of the uncertainties involved so you get to what you need quickly, efficiently and with the right results.

Discovery & Benchmarketing - Twenty CX Process

1. Discovery & Benchmarking

Discovery workshop and analytical reviews capture and record current performance.
Planning & Prioritisation - Twenty CX Process

2. Planning & Prioritisation

Using the P2i Framework, we assess opportunities and rank their power to influence.
Development - Twenty CX Process

3. Development

Technology, design and creative campaign work is evolved in line with the approved strategy.
Testing and Implementation - Twenty CX Process

4. Testing & Implementation

A/B testing, multi-variate testing and live campaign optimisation are used to minimise risk and maximise outcomes.
Discovery & Benchmarketing - Twenty CX Process

5. Reporting & Review

Dashboarding and results analyses inform future programmes of work.

Client success stories.

“Twenty has enabled us to better communicate with our clients, build trust with them and make more sales. Our marketing and client acquisition has been transformed by Twenty’s implementation of smart marketing technology and they are a crucial part of the business.”
Aaron Mortimer, CEO, Mariner Insurance
Visit our showcases -->

55

% increase in overall database YOY.

Signature Homes

Visit showcase -->

110

% growth in new business year on year.

Mariner Insurance

Visit showcase -->

What's your challenge?