Connecting conversations

We create long term value for our clients by applying our core capabilities in digital, data, strategy and creative to drive customer engagement.

Our work is about creating connections. Emotional connections fuelled by powerful creative ideas and customer strategies that positively influence behaviour. Data and technology connections that remove friction in the customer journey. And connections with you, with your team, your needs, your priorities and your business.

Customer Management

We've primed the customer strategies of many Kiwi brands over the years across consumer and business-to-business markets. From acquisition to onboarding, customer lifetime value management, retention and loyalty, we help you shape an optimal personalised customer experience and deliver it at scale online or off.

  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Value Activation
  • Acquisition
  • Onboarding
  • Cross-sell & Upsell
  • Loyalty & Advocacy

Marketing Automation

Marketing technology is a core part of the mix for clients looking to activate one-to-one marketing at scale. We work with several leading MA and CRM platforms (Salesforce, SF Marketing Cloud, Pardot and SharpSpring to name a few), however success is often more about how the platform is used rather than which platform is selected. We can help identify the best platform for your needs, set it up and run it or train your team to do so. Alternatively, we can work with you to get the best out of your existing tools.

  • MA platform support
  • CRM support
  • Content marketing
  • API data integration
  • Email Marketing
  • AB and Multivariate testing
  • Social activation

Data Activation

Customer data is now more valuable than oil or gold. In truth, it has always been at the heart of great direct marketing, and that means it's always been a core service for us. Our data expertise has been well recognised with Nexus Supreme and Gold awards. We help clients cut through to get to real insights that help shape genuine customer engagement, pinpoint opportunities and drive a better return.

  • Lifetime Value Analysis
  • Google Analytics
  • Segmentation & Personas
  • Propensity modelling
  • Customer and Campaign Dashboards
  • Social Listening
  • Voice of Customer

Digital Engagement

Through SEO, paid search, email and content marketing in all its forms, we help clients attract more web traffic. Our user-experience and digital design skills help improve conversions, turning more anonymous visitors into known leads and converting them into valuable customers and advocates. The application of Automation tools and open-API technology turns dumb websites into personalised digital experiences. The outcome is better customer experience and growth for your business.

  • Content marketing
  • UX / UI design
  • Website design
  • Landing page optimization
  • SEO
  • Google Search & Display
  • Social Advertising

Creative Campaigns

We create beautifully executed behaviour changing ideas and bring them to life online or off in line with strategy.

Our creatives are masters at producing engaging responsive campaigns that bring to life customer strategy, and our work is recognised for the delivering outstanding results. Got a challenging brief? Connect with us today.

Find out more

Plan your next project with Twenty CX

Get in touch