• customer_experience_agency_Twenty_NZ

    Award winning customer experience agency

    In a world where consumers decide when, where and on what terms to engage with brands, customer experience has become the differentiator. Organisations that get it right are consistently outperforming the market.
    The common thread for successful organisations is what we call “Connected Conversations”.
    These businesses excel in activating data and digital platforms to create personalised customer experiences at scale. We help them on that journey.

Customer Experience Methodology

Connected Conversations

We make marketing automation easy; we deploy actionable NPS and VOC programmes; we build responsive websites; and we create personalised campaigns that respond in real-time to enhance experiences online and off.

Ultimately our work is designed to create happier customers, lift sales and activate greater Return-on-Customer.

Data Activation

Lifetime Value Analysis
Google Analytics
Persona Profiling
Propensity modelling
Customer and Campaign Dashboards
Social Listening
Voice of Customer

Marketing Automation

MA Platform support
Inbound Marketing
API data integration
Marketing Data Mart support
Dynamic Web Pages & Content
Dynamic Email
Multivariate testing
Social Activation

Digital Engagement

Content marketing
UX / UI design
Website design, build & support
Landing page optimization
Website hosting and management
SEO
Google Search
Display; Video; Mobile; Remarketing

Customer Strategy

Customer Experience
Customer Journey Mapping
Customer Value Activation
Acquisition
Onboarding
Cross-sell & Upsell
Loyalty & Advocacy

Origins

What’s in a name?

Since olden times, scholars and those in the know have had access to an amazing secret. It was known as “the Law of the Vital Few”. Then in 1906 someone called Pareto came along and gave it a name we could all understand — the 80/20 Rule.

It’s a heady cocktail of data activation, open-API marketing technology, strategy and ideas that drive connected conversations. It works to create happier customers and sustainable business growth.

We love it. We’re Twenty.

Clients
Our clients
Recognition
2016
NZDM Gold Award

AA Insurance 'Back to School'


NZDM Bronze Award

AA Insurance 'Back to School'


2015
NZDM Supreme Nexus Award

AA Insurance 'In it for Life'


NZDM Gold Award

AA Insurance 'In it for Life'

CRM & Data Management
NZDM Gold Award

AA Insurance 'In it for Life'

Customer & Market Insight
NZDM Silver Award

AA Insurance 'In it for Life'

Strategic Vision
NZDM Silver Award

Heart Foundation 'Xmas'

Industry Sector
NZDM Bronze Award

AA Insurance 'In it for Life'

Industry Sector
AMES Silver Gong

AA Insurance 'In it for Life'

Segmentation
2014
NZDM Silver Award

AA Insurance 'Epic'

Industry
NZDM Silver Award

BMW ``Perfect Balance``

Industry
NZDM Bronze Award

Heart Foundation Appeal

Industry
2013
NZDM Nexus Silver Award

BMW ``Pole Position``

Strategic Vision
NZDM Gold Award

BMW ``Pole Position``

Industry Sector
IDN AWARDS PARIS Gold Award

BMW ``Pole Position``

Direct Mail
NZDM Silver Award

BMW ``M5 Launch``

Industry Sector
2012
RSVP Finalist

BMW ``X3 Launch``

Industry
RSVP Silver Award

BMW ``M1 Launch``

Industry
2011
RSVP Finalist

Liquorland ``Crab Runner Classic``


2010
NZDM Nexus Gold Award

ChildFund ``Insight``

Strategic Vision
RSVP Silver Award

BMW ``Repurchase``

Industry Sector
MAIL

Twenty NZ
Level 4, 48-52 Wyndham Street
Auckland 1010
New Zealand

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